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PLEASE NOTE: This page gives details for shipping of products bought online only. This information does not apply to in-store purchases from Imperative. For our in-store return policy, please head to this page.

SHIPPING

We currently ship to Canada & the United States only. Individual shipping costs will be provided at checkout.  

May 2020 Update:

While our storefront is temporarily closed until further notice, our online shop remains open for your vegan needs.  To comply with social distancing, in-store pick up is temporarily unavailable.  We have increased precautionary measures to ensure the health and safety of our staff, customers and courier partners - To this effect we will ship orders on Tuesdays, Thursdays and Fridays for the time being.  Please know that we are working hard to get your orders out to you ASAP.  We apologize for any delays and thank you for your patience, understanding and support.

CANADIAN SHIPPING 

We offer Free Standard Shipping on all Canadian orders over $50 CAD pre-tax.

Alternatively, you can select “Pick Up In Store” at the checkout and collect your product for free at our brick & mortar store located at 1332 Queen St. West, Toronto. Please bring a copy of your ID or the credit card used to pay for the purchase. 

We ship our products from Monday to Friday, however some orders can take between 12-72 hours to process. All orders will be shipped via Standard Shipping.

If Standard Shipping is selected, your order will be sent via Canada Post.

UNITED STATES SHIPPING

We offer Free DHL Express Shipping on all US orders over $100 USD pre-tax.

Applicable taxes, customs fees and duties are the sole responsibility of the customer. Customs authorities require us to state the value of your package directly on your parcel. It is the sole discretion of the customs agents to release your package to you. On rare occasions, customs agents may delay the delivery of your package.

By placing an order with Imperative, you are responsible for all shipping charges, customs import fees, and the cost of returning your package to Imperative.

This is also the case if you refuse any packages at delivery.

CURRENCY CONVERSIONS

All of the prices listed on our website are in Canadian Dollars (CAD) and are charged in Canadian Dollars. Your bank determines the exact exchange rate that you pay, but in general it will roughly match with the going exchange rates at the time your order is placed.