Shipping For Online Purchases
PLEASE NOTE: This page gives details for shipping of products bought online only. This information does not apply to in-store purchases from Imperative. For our in-store return policy, please head to this page.
We currently ship to Canada & the United States only. Individual shipping costs will be provided at checkout.
We offer Free Standard Shipping on all Canadian orders over $50 CAD pre-tax.
Alternatively, you can select “Pick Up In Store” at the checkout and collect your product for free at our brick & mortar store located at 1332 Queen St. West, Toronto. Please bring a copy of your ID or the credit card used to pay for the purchase.
We ship our products from Monday to Friday, however some orders can take between 12-72 hours to process. All orders will be shipped via Standard Shipping.
If Standard Shipping is selected, your order will be sent via Canada Post.
UNITED STATES SHIPPING
We offer Free DHL Express Shipping on all US orders over $100 USD pre-tax.
Applicable taxes, customs fees and duties are the sole responsibility of the customer. Customs authorities require us to state the value of your package directly on your parcel. It is the sole discretion of the customs agents to release your package to you. On rare occasions, customs agents may delay the delivery of your package.
By placing an order with Imperative, you are responsible for all shipping charges, customs import fees, and the cost of returning your package to Imperative.
This is also the case if you refuse any packages at delivery.
All of the prices listed on our website are in Canadian Dollars (CAD) and are charged in Canadian Dollars. Your bank determines the exact exchange rate that you pay, but in general it will roughly match with the going exchange rates at the time your order is placed.