Shipping, Exchanges & Returns For Online Purchases
We currently ship to Canada & the United States. Shipping costs will be provided at checkout.
We offer Free Standard Shipping on all Canadian orders over $50 CAD pre-tax.
Alternatively, you can select “Pick Up In Store” at checkout and pick your product up at our brick & mortar location for free. Please bring a copy of your ID or the credit card used to pay for the purchase.
We ship our products out every day, Monday - Friday, however some orders can take 12-72 hours to process. All orders will be shipped via standard shipping.
If Standard Shipping is selected, your order will ship via Canada Post.
UNITED STATES SHIPPING
We offer Free Standard Shipping on all US orders over $100 USD pre-tax.
Applicable taxes, customs fees and duties are the sole responsibility of the customer. Custom authorities require us to state the value of your package directly on your package. It is the sole discretion of the customs agents to release your package to you. On rare occasions, custom agents may delay the delivery of your package.
By placing an order with Imperative, you are responsible for all shipping charges, customs import fees, and the cost of returning your package to Imperative.
This is also the case if you refuse any packages at delivery.
All of the prices listed on our website are in Canadian Dollars (CAD) and are charged in Canadian Dollars. Your bank determines the exact exchange rate that you pay, but in general it will roughly match with the going exchange rates at the time that your order is placed.
FOR OUR IN-STORE POLICY ON RETURNS & EXCHANGES, PLEASE VISIT THIS PAGE
RETURN / EXCHANGE POLICY FOR ONLINE PURCHASES
Not completely satisfied with your order? We’ll try to make it right for you!
Please find our return policy listed below, you can always contact us with any additional order or product related questions or issues.
For domestic orders, all returns must be received at our store within 30 days of the date that your order shipped from us (the date you received your Shipping Confirmation email.)
For international orders, all returns must be received at our store within 60 days of the date that your order shipped from us (the date you received your Shipping Confirmation email.)
Returns are processed within 7 business days after they arrive back with us.
Refunds can only be issued to your original payment method or in the form of a store credit. We cannot process refunds to a different payment method other than the one that was used to place your order.
Shipping, customs and duty costs are non-refundable, except in cases where we have made a shipping error.
We can only offer exchanges for the same item in a different size or colour.
If an item you requested an exchange for is out of stock, we will credit you to your original payment method.
Once we have processed your return, your replacement item will be shipped to you within 2 business days.
Some of our items are non-refundable:
Free gifts or gift cards.
Items purchased through another vendor or third party.
Hair, Face & Body items.
Underwear or socks.
- Products that are damaged, used, dirty, altered, washed or dry cleaned.
The postage costs of returns or exchanges are at the customer’s expense.
HOW TO MAKE A RETURN OR EXCHANGE
Address your package to:
1332 Queen Street West
Send your package back to us via the shipping method of your choice. We recommend that you use one that allows you to track the package as we are not responsible for any returns or exchanges that get lost.
Unfortunately, due to the increased cost of international shipping, we do not offer international exchanges. However, you can still make a return, as long as it is received by us within 60 days of your Shipping Confirmation email.
Sales of gift cards are final and cannot be exchanged or returned. Exchanges or refunds of purchases originally made on a gift card will be returned to the gift card only.