PLEASE NOTE: This page gives details for shipping of products bought online only. This information does not apply to in-store purchases from Imperative. For our in-store return policy, please head to this page.

SHIPPING

We ship orders out weekly to Canada & the United States only. Individual shipping costs will be provided at checkout.  Please be sure to verify your shipping address before completing your purchase.  The postage costs of return to sender packages are at the customer’s expense. 

CANADIAN SHIPPING 

We offer Free Standard Shipping on all Canadian orders over $50 CAD pre-tax.

In-store pick up is also available during our regular operating hours by selecting this option at checkout.  You will receive a notification via email when your order is ready for pick up.  When picking up your order in-store, please provide a photo ID and a copy of your confirmation email.  If you prefer not to enter the store, just give us a call when you are outside and our staff will bring your order to the door.

All orders will be shipped via Standard Shipping.

If Standard Shipping is selected, your order will be sent via Canada Post.

By placing an order with Imperative, you are responsible for all shipping charges,  and the cost of returning your package to Imperative.

This is also the case if you refuse any packages at delivery.

UNITED STATES SHIPPING

We offer Free DHL Express Shipping on all US orders over $100 USD pre-tax.

Applicable taxes, customs fees and duties are the sole responsibility of the customer. Customs authorities require us to state the value of your package directly on your parcel. It is the sole discretion of the customs agents to release your package to you. On rare occasions, customs agents may delay the delivery of your package.

By placing an order with Imperative, you are responsible for all shipping charges, customs import fees, and the cost of returning your package to Imperative.

This is also the case if you refuse any packages at delivery.

CURRENCY CONVERSIONS

All of the prices listed on our website are in Canadian Dollars (CAD) and are charged in Canadian Dollars. Your bank determines the exact exchange rate that you pay, but in general it will roughly match with the going exchange rates at the time your order is placed.